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AXA’s Human-Centred Strategy: Getting Talent Excited (Not Just Ready) for their Future of Work

November 2025
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ABSTRACT

This article explores how AXA Hong Kong and Macau, a market-leading insurance company, took a systemic and forward-looking approach to succession planning and talent management using Appreciative Inquiry – an approach that shifted the focus from ‘getting people ready for a job’, to ‘getting people excited for their future’.

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Author: Vivien Hau

Vivien Hau is a chartered psychologist and organisation development practitioner. She founded Flow Consulting Limited with the passion to support individuals, teams, and organisations to live out their natural gifts. An AI enthusiast, she takes strengths-based, people-centred and systemic approaches to organisation transformation and change.

Contact: vivienhau@flowcl.com

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Author: Isabel Lam

Isabel Lam is the Chief People and Corporate Management Officer of AXA Hong Kong and Macau. She is a visionary leader with over two decades of experience in the insurance industry. She brings sharp strategic insight and business acumen – from the boardroom to the front line – driving transformation and impact across all levels of the organisation.

Contact: isabel.lam@axa.com.hk

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Author: Dodo Tang

With 20 years of HR expertise, Dodo is currently the HR Business Partner and Talent Management Director of AXA Hong Kong and Macau. She is dedicated to empowering organisations through strategic talent development, leadership growth, and fostering inclusive cultures. Dodo is passionate about driving organisational success and aligning HR initiatives with business goals to shape future-ready leaders.

Contact: dodo.tang@axa.com.hk

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