International Journal of Appreciative Inquiry


Terms and conditions

Terms and conditions

Terms of use

By accessing the website at (“the Site”) or by otherwise accessing, adding or buying any content on the Site, you are entering into an agreement with AI Practitioner and agree to the terms that follow (the “Terms”).

Please review our Privacy Policy to learn more about how we use any information you provide about yourself.

The Site is owned and operated by AI Practitioner. AI Practitioner is published by a partnership between the Foundation for Appreciative Inquiry on behalf of the David L. Cooperrider Center for Appreciative Inquiry, and Kessels & Smit Publisers on behalf of the Foundation The Learning Company.

• Use of AI Practitioner Content
• Intellectual Property
• Registration, Passwords and Responsibilities
• Subscription and Cancellation
• Fees and Payments
• User-Created Content
• Privacy Policy and Cookies info
• Changes to the Site and Digital Applications
• Gift Subscriptions
• Liability and Indemnity
• Force Majeure
• Miscellaneous
• Term and Termination
• Governing Law and Jurisdiction
• Previous versions of Terms

These Terms were last updated on 10th December 2018.

Use of AI Practitioner Content

All AI Practitioner content is strictly for personal, non-commercial use only.

You may retrieve and display AI Practitioner Content from the Site on a computer screen or mobile device, print individual pages on paper (but not photocopy them) and store such pages in electronic form on your computer or mobile device for your personal, non-commercial use. You may use Digital Applications only on devices for which they were intended, for your personal, non-commercial use and on no more than five separate devices. Except as expressly permitted above, you may not reproduce, modify or in any way commercially exploit any AI Practitioner Content.

In particular, but without limiting the general application of the restrictions in the previous sentence, you may not do any of the following without prior written permission from AI Practitioner:

• reproduce or store in or transmit to any other website, newsgroup, mailing list, electronic bulletin board, server or other storage device connected to a network*) or regularly or systematically store in electronic or print form, all or any part of AI Practitioner Content; or

• modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, or in any way exploit all or any part of AI Practitioner Content (including as part of any library**), archive or similar service) without the prior written consent of AI Practitioner; or

• remove the copyright or trade mark notice from any copies of AI Practitioner Content made under these Terms.

Any use of AI Practitioner Content not specifically permitted above is expressly prohibited. Requests for permission for other uses may be sent to AI Practitioner, email and may be subject to a fee.

*) All permissions given before January 1st 2016 are no longer applicable regarding content for which you sign this agreement.

**)Libraries subscribed as such, are permitted to distribute the AI Practitioner.

Intellectual Property

The contents and design of the Site, and any material e-mailed to you or otherwise supplied to you in conjunction with the Site (such contents, design and materials being collectively referred to as the “AI Practitioner Content”), is copyright of AI Practitioner, or as agreed between AI Practitioner and the authors. You may not use or reproduce or allow anyone to use or reproduce any trade marks (such as “AI Practitioner” name and logo or other trade names appearing on the Site) for any reason without written permission from AI Practitioner.

Registration, Passwords and Responsibilities

You are responsible for keeping your information and passwords up to date and confidential.

Each registration and subscription is for the personal use of the registered user or subscriber only. You may not share your log-in details or password with any other person. You may not share or transfer your subscription. AI Practitioner does not allow multiple users (networked or otherwise) to access the Site through a single name and password and may cancel or suspend your access to the Site if you do this, or breach any of these Terms without further obligation to you.

Certain areas or features of the Site may only be open to registered users. You are solely responsible for the confidentiality and use of and access to AI Practitioner Content and the Site using your user name and/or password. You agree to immediately notify AI Practitioner if you become aware of the loss, theft or unauthorised use of any password, user ID or e-mail address or of any AI Practitioner Content. You will provide AI Practitioner with accurate, complete registration information and inform AI Practitioner of any changes to such information. For the purpose of confirming your compliance with these Terms, AI Practitioner reserves the right to monitor and record activity on the Site, including access to AI Practitioner Content.

Each registration and subscription is for the personal use of the registered user or subscriber only. You may not share your log-in details or password with any other person. You may not share or transfer your subscription. AI Practitioner does not allow multiple users (networked or otherwise) to access the Site through a single name and password and may cancel or suspend your access to the Site if you do this, or breach any of these Terms without further obligation to you.

Subscription and Cancellation

Your subscription of AI practitioner is valid until notice of termination. You will receive four issues each calendar year.

AI Practitioner offers different types of subscriptions including, for example, subscriptions for practitioners, organisations and libraries. AI Practitioner reserves the right to vary the amount of content and types of service that it makes available to different categories of users at any time.

AI Practitioner will try to process your Subscription promptly but does not guarantee that your Subscription will be activated by any specified time. By submitting your payment and other subscription details, you are making an offer to us to buy a Subscription. Your offer will only be accepted by us and a contract formed when we have successfully verified your payment and contact details, at which point we will provide you (or, in the case of a gift Subscription, the recipient of the gift) with access to the Subscription. You will receive written confirmation when your Subscription offer has been accepted (beginning the fulfilment of a Subscription does not signify acceptance).

How to cancel

If you want to end your subscription, you need to give notice at least 3 months before the desired termination date. If you pay by automatic collection, any excess fees that were paid in advance will be returned to your account as soon as the notifcation period has passed.

You may notify us of your wish to cancel your subscription by contacting Details can be found on our customer service page. If you prefer, you may, but are not obliged to, complete the form below and send it to us by e-mail.

Contract and Disputes

AI Practitioner shall provide your Subscription in accordance with these Terms (and the terms of any offer or promotion that may apply to your Subscription). Should you have any queries or complaints, please contact us at

Fees and Payments

You are responsible for any fees that are payable.

The price to be paid for your Subscription will be made clear to you on the Subscription order pages or otherwise during the order process and may vary from time to time. You agree to pay the fees at the rates notified to you at the time you purchase your Subscription. We may change the price at any time, for example to cover for rising costs, or because of inflation. We will always inform you in advance of any increase in the price of your Subscription and offer you an opportunity to cancel it if you do not wish to pay the new price.

As well as Subscriptions, access to some AI Practitioner Content may be subject to a fee. All payments (including any applicable taxes) must be made in advance in Euros. You are responsible for the payment of all charges associated with the use, by you or someone else, of the Site using your ID.

When you purchase a Subscription or access to any other AI Practitioner Content, you must provide us with complete and accurate payment information. By submitting payment details you confirm that you are entitled to use those payment details for this purpose. If we do not receive payment authorisation or any authorisation is subsequently cancelled, we may immediately terminate or suspend your access to your Subscription or AI Practitioner Content and in suspicious circumstances we may contact the issuing bank/payment provider and/or law enforcement authorities or other appropriate third parties.

If your use of the Site or any Subscription is terminated by AI Practitioner, you will be entitled to receive a refund of any credits or pre-payments which remain unused at the time of termination unless such use is terminated because you are in breach of these Terms (which will be determined solely by AI Practitioner). You will continue to be responsible for any fees or other charges you have incurred prior to such termination.

You may be able to use the Site to purchase products or services from AI Practitioner’s third party partners. In that event, your contract for such products will be with the third party partner and not with AI Practitioner.

If you are entitled to a refund under these Terms, refunds can only be made to the credit/debit/charge card that was used for the original purchase, unless it has expired in which case we will contact you. Any additional banking costs will be charged.

User-Created Content

You are responsible for all content you post.

The Site may include comments capability, bulletin boards, discussion groups and other public areas or features that allow feedback to AI Practitioner and interaction between users and AI Practitioner representatives (“Forums”). While AI Practitioner does also control the information/materials posted to Forums by users (the “Messages”), it reserves the right (which it may exercise at its sole discretion without notice) to delete, move or edit the Messages and to terminate your access to and use of the Forums.

You are solely responsible for the content of your Messages. You must comply with any rules posted by AI Practitioner on a Forum. You may not:

• Post, link to or otherwise publish any Messages containing material that is obscene, racist, homophobic or sexist or that contains any form of hate speech;

• Post, link to or otherwise publish any Messages that infringe copyright;

• Post, link to or otherwise publish any Messages that are illegal, libellous, defamatory or may prejudice ongoing legal proceedings or breach a court injunction or other order;

• Post, link to or otherwise publish any Messages that are abusive, threatening or make any form of personal attack on another user or an employee of AI Practitioner;

• Post Messages in any language other than English;

• Post the same Message, or a very similar Message, repeatedly;

• Post or otherwise publish any Messages unrelated to the Forum or the Forum’s topic;

• Post, link to or otherwise publish any Messages containing any form of advertising or promotion for goods and services or any chain Messages or “spam”;

• Post, link to or otherwise publish any Messages with recommendations to buy or refrain from buying a particular security or which contain confidential information of another party or which otherwise have the purpose of affecting the price or value of any security;

• Disguise the origin of any Messages;

• Impersonate any person or entity (including AI Practitioner employees or Forum guests or hosts) or misrepresent any affiliation with any person or entity;

• Post or transmit any Messages that contain software viruses, files or code designed to interrupt, destroy or limit the functionality of the Site or any computer software or equipment, or any other harmful component;

• Collect or store other users’ personal data; and/or

• Restrict or inhibit any other user from using the Forums.

By submitting Messages to any Forum you agree to indemnify and hold harmless AI Practitioner from all claims, costs and expenses (including legal expenses) arising out of any Messages posted or published by you that are in breach of this section.

AI Practitioner has no control over individuals posting Messages on any Forum. AI Practitioner cannot guarantee the accuracy, integrity or quality of any Messages. Some users may breach these terms and post Messages that are misleading, untrue or offensive. You must bear all risk associated with your use of the Forum and should not rely on Messages when you make (or refrain from making) any specific investment or other decision.

By submitting a Message to a Forum you are granting AI Practitioner a perpetual, irrevocable, royalty free non-exclusive licence to reproduce, modify, translate, make available, distribute and sub-license the Message in whole or in part, and in any form. This may include personal information such as your user or pen name and your expressions of opinion. AI Practitioner reserves the right to contact you by e-mail about your use of the Forums. You waive any moral rights that you may have in regard to the Messages you submit.

It is not possible for AI Practitioner to fully and effectively monitor Messages infringement of third-party rights. If you believe that any content infringes your legal rights, you should notify AI Practitioner immediately by contacting customer service.

Privacy Policy and Cookies info

AI Practitioner respects your privacy.

The information that you provide about yourself to AI Practitioner will be used in accordance with AI Practitioner’s Privacy Policy. For more information on how we use cookies and to manage your preferences see also Privacy Policy.

By visiting our website with cookies enabled, you agree to the use of cookies as explained.

Changes to the Site

AI Practitioner reserves the right, in its discretion and at any time, to suspend, change, modify, add or remove portions of AI Practitioner Content available on the Site and/or on a Digital Application at any time and to restrict the use and accessibility of the Site and its Digital Applications.

Gift Subscriptions

AI Practitioner allows Subscriptions to be purchased as gifts. The person responsible for payments and fees is the person who initially purchased the gift Subscription and only that person may receive any refunds or other payments that may be due in respect of the gift Subscription. Apart from that, these Terms will apply to the beneficiary of any gift Subscription, who may therefore use the Site and access any AI Practitioner Content only in accordance with these Terms, and all references to “your” or “you” (other than in relation to renewal, payment, fees, refunds and cancellations) shall be read as references to the beneficiary of the gift Subscription.

Liability and Indemnity

All AI Practitioner Content and services are provided “as is”. You indemnify us for breaches of these Terms.

Although we endeavour to ensure the high quality and accuracy of the Site, AI Practitioner makes no warranty, express or implied concerning AI Practitioner Content, the Site or any software that are made available through the Site (the “Services”), which are provided “as is”. AI Practitioner expressly disclaims all warranties, including but not limited to warranties of fitness for a particular purpose and warranties of merchantability. In no event will AI Practitioner, its affiliates, agents, suppliers or licensors be liable for indirect, special, incidental, and/or consequential damages (including, without limitation, damages for loss of business profits, business interruption, loss of business information or other pecuniary loss) that may arise directly or indirectly from the use of (or failure to use) or reliance on the Services, even if AI Practitioner has been advised of the possibility that such damages may arise. AI Practitioner does not guarantee the accuracy, content, or timeliness of the Services or that they are free from viruses or other contaminating or destructive properties.

In no event will any liability of AI Practitioner or its affiliates, agents, suppliers and licensors to you (and/or any third party) that may arise out of any kind of legal claim (whether in contract, tort, or otherwise) in any way connected with the Services or in breach of these Terms by AI Practitioner exceed the amount, if any, paid by you to AI Practitioner for the particular Service to which the claim relates.

Upon AI Practitioner’s request, you agree to defend, indemnify and hold harmless AI Practitioner, its affiliates, agents, suppliers and licensors from any claims and expenses, including reasonable legal fees, related to any breach of these Terms by you or your use of any Services.

Force Majeure

AI Practitioner will not be held responsible for circumstances beyond its control.

AI Practitioner, its affiliates and its information providers will not be liable or deemed to be in default for any delay or failure in performance or interruption of the delivery of AI Practitioner Content that may result directly or indirectly from any cause or circumstance beyond its or their reasonable control, including but not limited to failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorised access, theft, operator errors, severe weather, earthquakes or natural disasters, strikes or other labour problems, wars, or governmental restrictions.


Additional Terms apply to your use of AI Practitioner Content.

Changes to these Terms. AI Practitioner may, in its discretion, change these Terms (including those that relate to your use of the Site and/or AI Practitioner Content). Whenever the Terms are changed, AI Practitioner will notify you by e-mail or by publishing the revised terms on the website. If you use the Site after AI Practitioner has published or notified you of the changes, you are agreeing to be bound by those changes. If you do not agree to be bound by those changes, you should not use the Site or a Digital Application any further after they are published. Access to certain AI Practitioner Content may be subject to additional terms and conditions.

Advertising, Third Party Content and other Web Sites. Parts of the Site and/or Digital Applications may contain advertising or other third party content. Advertisers and other content providers are responsible for ensuring that such material complies with international and national law. AI Practitioner is not responsible for any third party content or error, or for any omission or inaccuracy in any advertising material. The Site and/or Digital Applications may also contain links to other web sites. AI Practitioner is not responsible for the availability of these websites or their content.

Assignment of Agreement. This agreement is personal to you and your rights and obligations under these Terms may not be assigned, sub-licensed or otherwise transferred. This agreement may be assigned to a third party by AI Practitioner.

Non-Waiver. No delay or omission on the part of either party in requiring performance by the other party of its obligations will operate as a waiver of any right.

Notices. Notices to AI Practitioner must be given in writing, by letter, and sent to AI Practitioner: K&S Publishers, Maliebaan 45, 3581 CD Utrecht, the Netherlands.

Severability/Survival/Statute of Limitations. If any provision of these Terms is invalid or unenforceable, such will not render all the Terms unenforceable or invalid. Rather, the Terms will then be read and construed as if the invalid or unenforceable provision(s) are not contained therein.

Whole Agreement. Save as expressly referred to herein, any representation, warranty, term or condition not expressly set out in these Terms shall not apply.

Headings. Headings in these Terms are for convenience only and have no legal meaning or effect, nor shall they be taken into account in interpreting these Terms.

Term and Termination

AI Practitioner may terminate or suspend your access to AI Practitioner Content at any time.

AI Practitioner may, in its discretion, terminate or suspend your access to and/or use of all or part of the Site (including any AI Practitioner Content) with or without cause by delivering notice to you.

These rights of termination are in addition to all other rights and remedies available to AI Practitioner under these Terms or by law.

Governing Law and Jurisdiction

These Terms shall be governed by, and construed in accordance with, Dutch law. The parties irrevocably agree that the courts of The Netherlands shall (subject to the paragraph below) have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the Dutch courts.

For the exclusive benefit of AI Practitioner, AI Practitioner shall also retain the right to bring proceedings as to the substance of the matter in the courts of the country of your residence or, where these Terms are entered into in the course of your trade or profession, the country of your principal place of business.

Previous versions of Terms

All terms and agreements made by the previous editor are no longer valid. All rights and permissions granted by previous editor, such as giving away and sharing free issues and articles, are no longer valid.

These terms were last updated in December 2018

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