The Role of Emergence and Engagement in Sustaining Organisational Change

In a South African based case study, participant first-order and second-order transitions were explained by the engaging and emergent characteristic of an AI intervention. A third type of change was in mindset, the development of an appreciative stance, was associated with the positive nature of the intervention. Sustainable organization development might not occur without sufficient engagement in an emergent process. The article provides some guidelines for conducting an engaging emergent change process.