AI In Coaching: The Crucial Success Element of a Large Systems Change Initiative


This article describes how AI coaching was the crucial element of success in a large hospital turnaround project. Weaving one-on-one coaching with the Director of Women’s Services and system-wide appreciative interventions, we see how a department that was not achieving its target business results moved from “near death” to a new beginning and “rebirth”.


Author: Tom Osborn

Tom Osborn is a leader in integrating strength-based, appreciative approaches to traditional organization development interventions. His current work focuses on coaching, leadership development, building high performance teams and strategic culture change. He is a member of NTL Institute and a co-creator of the NTL AI Certification Track. E:

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