Lessons Learned from Living from the Heart of Appreciative Inquiry



1 Introduction

4 About our Contributors

6 Secrets to initiating and con- tracting for Successful Large Inquiries (1)

9 Secrets to initiating and contracting… (2)

13 Demystifying the AI Planning Process: Letting the Client Lead

17 Coming Alongside: Learning from Ambiguity and Creative Tension in the Early Phases of Consultancy-Client Engagement

22 Secrets To Initiating And Contracting… (3)

27 Emergent Change Strategy at the BBC: Living AI During Client Contracting

34 Using Whatever Emerged: Infusing AI through the Contracting Process

38 Progressive Definition within Complex Systems: Lessons from the YWCA

43 Creative Definition as an Antidote for Skepticism: Building up Guyana’s Positive Change


Author: Ilene Wasserman

Ilene C. Wasserman is the president of ICW Consulting Group and has been in the field of organizational development and systems change for over 30 years. She has incorporated the principles of Appreciative Inquiry to foster more inclusive organizations and communities and written numerous articles as well as edited issues for the AI Practitioner. She is the co-author of Communicating Possibilities: A Brief Introduction to the Coordinated Management of Meaning. Contact: iwasserman@icwconsulting.com

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