Postive Change in Health Care

CONTENTS

1 Foreword to this Issue, by Guest Editors Ed Groody andSusan Wood

3 About our contributors

5 The Customer Factor: Using AI to improve Customer Service in a Hospital-Wide CustomerService Initiative

11 Community Development: Creating a CollaborativeCommunity Solution for Mental Health

15 Improving Nurse-Physician Communication

18 Using AI in a Technology Group “AI Roundup: No Bull!”

22 Changing the Culture of a Medical School Using AI and an Emergent Process

26 Qualitative Market Research in Healthcare

30 Using AI to initiate Stakeholder Interactions in Healthcare

Guest Editors: Ed Goody and Susan Wood