Appreciative Skills Development

Promoting Wellness in the Members of an Organization for Positive Impact on the Work Environment

ABSTRACT

Recent scientific studies show that the ratio of positive emotions to negative emotions in people with a high degree of comfort and happiness is 3:1. This indicates the importance of acquiring appreciative skills to enhance positive emotional states that generate better interpersonal relationships and facilitate learning and innovation, among other benefits. This article describes the intervention at the call center of a telecommunications company with five different locations.

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Author: Laura Isanta

A specialist in design and strategic management of packaging and in AI, Laura trained AI with Ilma Barros (UNINDUS, Brazil). She is a certified ontological coach who studied NLP coaching with Joseph O’Connor and holds a post-graduate degree in positive psychology. She is the director of Diálogos Apreciativos & Coaching and the co-creator of the concept and program of Apreciatividad (Appreciativeness).E: lisanta@dialogosapreciativos.com

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Author: Santiago A. Otero

Santiago, a chemical engineer and specialist in AI, was trained by David Cooperrider at Case Western Reserve University (USA) and Miriam Subirana Vilanova and Anne Radford’s Advance Course in AI. A certified ontological coach, he holds a post-graduate degree in positive psychology. He is the director of Diálogos Apreciativos & Coaching and co-creator of Apreciatividad (Appreciativeness).E:  saotero@dialogosapreciativos.com

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