Research Review and Notes

Using Appreciative Inquiry to Understand Workload Reasonability

April 2024
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This article describes an organizational continuous process improvement project using Appreciative Inquiry to evaluate staff members’ perception of their unreasonable workload, as indicated in the Federal Employee Viewpoint Survey. The goal for approaching the management-directed study was to use AI to frame the conversation around the life-giving forces aspects AI brings to the organization rather than a traditional continuous process improvement approach in which we would investigate a problem, identify issues, and propose solutions to correct it.


Author: Maria Buttram

Maria Buttram is a 25-year veteran of government service, University of Michigan graduate (anthropology and women’s studies), graduate of George Mason University (M.S. in organization development and knowledge management), and Lean Six Sigma Master Black Belt practitioner. 


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Author: Shane Stadtmiller

Shane Stadtmiller retired from the US Army in 2018. During his time in the army, he gained a BA, and MBA and certificates in Six Sigma Lean Six Sigma Green. He is currently a program and management analyst. 


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