Strengths-based Kaizen Blitz in a Public Organisation

This article tells the story of how a plan to facilitate a classic kaizen blitz grew to become a strengths-based event, the effects of which are still visible after two years. This article examines how a kaizen blitz works in a public and administrative organisation and how the strengths-based approach added value to the event, both short- and long-term. The case study examines the results of Appreciative Inquiry interviews we conducted recently with the manager and members of the team involved in a kaizen blitz.