The Promise of Dialogue

Transforming the Culture in a Department of Corrections


Dialogue holds the promise of changing the culture of an organization so that employees can speak honestly and openly about their concerns, talk respectfully to each other and meet together to solve the organization’s toughest challenges. A case illustration from the Virginia Department of Corrections illustrates the generative possibility of dialogue on an organizational culture.


Author: Nancy M. Dixon

Nancy Dixon is the CEO and Senior researcher at Common Knowledge Associates, a consulting and research company that uses dialogue as the agent of change for cultural transformation and conflict resolution.  She is a faculty member in the IKNS program at Columbia University.


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