Enhancing Profitability Through Business Process Excellence: The Green Mountain Coffee Roasters’ Story
Revisiting the Green Mountain Coffee Story Fourteen Years Later
We appreciate the opportunity to reflect back on our consultation with Green Mountain Coffee Roasters over 15 years ago. At that time, not many had taken an Appreciative Inquiry approach to process redesign and systems change. Ilene had been working with Bob Stiller, CEO and President, and his leadership team and, in the process introduced them to AI. Bob was a more than willing partner and quickly expressed the desire to champion a process of introducing appreciative inquiry to the whole organization in the process.