The Best Care Starts With Genuine Encounters

The Best Care Starts With Genuine Encounters

September 2025
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ABSTRACT

At residential care network BEN, care begins with authentic human connection. This inspiring story from a Belgian residential care network explores how Appreciative Inquiry helps reimagine elderly care – from listening deeply to embracing creativity and shared purpose. Amid growing challenges, BEN chooses warmth, individuality and hope, showing how real encounters can shape a more loving, inclusive future for care.

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Author: Koen Joly

Koen Joly works to build organizations where people work together with a lot of enthusiasm to achieve strong results. He is a positive coach of people, teams and organizations. He’s also a constructive meddler, motivator, inspirer and facilitator, chief of creativity, cultural glutton, dancer and DJ.

Contact: koen@keik.be

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